Customer Support Page
We want your shopping experience with us to be the best it can be, so please take some time to familiarize yourself with our policies and please feel free to comment on any changes you would like to see made or additions you would like to see added to our line. Thank you
Ruth Blackwell, owner
Please
check out the
FAQ's page as most of your questions may be answered
there.
Accepted Payment Methods
Our store
accepts Visa & Mastercard, Debit Cards with the Visa/Mastercard Logo, PayPal
or Money Orders made out to: Ruth Blackwell or Luvy Bear Soaps and Scentsations.
THERE IS NEVER A MINIMUM ORDER REQUIRED.
Our Return Policy
We cannot accept
returns on Bath and Body Products, fragrance or essential oils, and other
personal products due to possible contamination. To return other items they
must be defective. Most of the items on my website are Custom Made to Order
so be very sure of what you order. Please note any returns made without a
RTN Number will not be refunded or replaced. Items returned and found
to NOT be defective will not be refunded. For defective and damaged items
you must contact me within 3 days of receipt of item and you must return the
items within 10 days of receiving your RTN Number. All returns must have the
RTN Number enclosed and a copy of the original sales receipt (proof of
purchase) and all items must be in their original containers/packaging.
PRIVACY POLICY
I do not share the information gathered through this web site with any 3rd party ever . All payment information entered through this web site is done so through a SECURE SERVER WITH AN SSL 128 BIT ENCRYPTION
and only I have access to this information. We Do NOT store sensitive
information.
Ordering Questions
If you have special questions about ordering, please give us a call. Our office hours are Monday through Friday,
10:00am - 6:00pm EST. Time - NO WEEKENDS OR HOLIDAYS or SALESMEN!
- please remember I work from home and need my rest and family time too.
You may of course email me anytime and I will answer as soon as possible.
1-740-852-3090 (NO Salesman)
1-740-852-9090 (FAX)
By Snail Mail:
Luvy Bear Soaps & SCENTsations
201 Olive St.
London Oh 43140
Or
Contact Me
About Me
Orders $100- $249 receive 1.5% discount
Orders $250 - $499 receive 2% Discount
Orders $500 - $999 receive 3% Discount
Orders $1000 and up receive 5% Discount
